At Pet Centro, we know how excited you are to get your pet’s new house set up — so we work hard to get every order out the door quickly and delivered safely.
Where We Ship
Right now, we ship exclusively within the United States.
Order Processing
Once your payment is confirmed, orders are typically processed within 1–2 business days. Our daily cut-off time for order processing is 5:00 PM Eastern Time — anything placed after that will begin processing the following business day.
Delivery Timeframes
After processing, orders are handed off to our shipping carriers with an estimated transit time of 4–6 business days. All together, you can expect your order to arrive within 5–8 business days from the date it was placed. Please note that actual delivery times can shift slightly depending on your location, seasonal demand, or carrier conditions.
Shipping Cost
We’re happy to offer free shipping on every order shipped within the United States — no minimums, no hidden fees.
Shipping Carriers
We partner with trusted carriers including FedEx, UPS, and USPS to get your order to you safely.
Order Tracking
As soon as your order ships, we’ll send a tracking number to the email address you provided at checkout, so you can follow your package every step of the way.
Possible Delays
While we do our best to keep things moving on schedule, occasional delays can happen due to high order volume, holidays, weather, or carrier disruptions. We appreciate your patience if this happens, and we’re always available to help track down your order.
Contact Us
Questions about your shipment? Reach out anytime:
Pet Centro
5807 4th Ave, Brooklyn, NY 11220, United States
Email: support@petcentro.shop
Phone: +1 (347) 889-6012
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 10:00 AM–5:00 PM (Eastern Standard Time)
Thank you for shopping with Pet Centro.