Last updated: July 8, 2026
Pet Centro (referred to as “we,” “us,” or “our”) owns and operates this website and the services offered through it, including our product catalog, checkout process, customer accounts, and any related communications (together, the “Services”). This policy explains what information we gather when you browse our site, place an order, or reach out to us, and how that information is used, shared, and protected. If anything in our Terms of Service appears to conflict with this Privacy Policy, this document takes priority on matters of data collection and handling.
We encourage you to read through this policy before using our site. By continuing to browse, shop, or otherwise interact with the Services, you’re confirming that you understand how we handle your information as outlined below.
Information We Collect
The type of information we gather depends on how you use our store. This can include:
Contact Details: your full name, shipping and billing addresses, phone number, and email address.
Payment Information: card numbers, billing details, and other data needed to process transactions, along with confirmation records once a payment is completed.
Account Details: login credentials, saved preferences, and any security information tied to your account.
Order Activity: products you browse, add to your cart, purchase, return, or exchange, along with your order history.
Correspondence: any messages you send us, including support tickets or general inquiries.
Technical Data: your device type, browser, IP address, and other identifiers picked up automatically when you visit our site.
Browsing Behavior: how you navigate and interact with our pages and features.
Where This Information Comes From
We typically receive your information in one of these ways:
Directly from you, such as when you check out, create an account, or contact our support team.
Automatically, through cookies and similar tracking tools as you browse our site.
Through service providers, who assist us with functions like payment processing, hosting, or order fulfillment.
From third-party partners we work with in the course of running our business.
How We Put Your Information to Use
We rely on your information for several core purposes:
Running the Store: processing orders, handling payments, arranging shipping, managing returns and exchanges, maintaining your account, and personalizing your shopping experience based on past purchases.
Marketing Communications: sending promotional emails or offers, and displaying relevant ads based on your browsing or purchase history, where permitted.
Account Security: verifying your identity, preventing fraudulent activity, and keeping our checkout process safe. You’re responsible for keeping your login credentials private and should avoid sharing them with anyone.
Customer Support: responding to your questions, resolving order issues, and maintaining a good working relationship with you as a customer.
Legal Compliance: meeting our obligations under applicable law, responding to lawful requests from authorities, and protecting our rights in the event of a dispute.
Who We Share Information With
We don’t sell your personal information. That said, we may share certain data with:
Service providers who help us operate, including payment processors, shipping carriers, hosting providers, and other vendors that support our website and order fulfillment.
Marketing partners, where applicable, to help us reach customers with relevant advertising. These partners handle your data under their own privacy terms.
Parties you authorize, such as when you ask us to ship an order to a specific address or link a third-party account to ours.
Legal or regulatory bodies, if required to comply with a subpoena, court order, or similar legal obligation, or to protect our business and users.
Payment Processing
Payments made through our site are handled by secure, PCI-compliant third-party payment processors. We do not store your full payment card details on our own servers. These processors collect and use your payment information according to their own privacy and security policies.
Third-Party Links
Occasionally, our site may link out to external websites we don’t control. We’re not responsible for the privacy practices or content of those third-party sites, so we recommend reviewing their policies separately before sharing any personal information with them.
Children’s Privacy
Our Services are intended for adult use, and we do not knowingly collect personal information from children. If you believe your child has shared personal details with us, please reach out using the contact information below so we can remove it. We do not knowingly sell or share personal information belonging to anyone under 16 years of age.
Data Security and Retention
While we take reasonable precautions to protect your information, no online system is completely secure, and we can’t guarantee absolute protection against unauthorized access. We recommend avoiding unsecured channels when sharing sensitive information with us.
We retain your personal data only as long as necessary — for example, to maintain your account, fulfill legal or contractual obligations, or resolve disputes.
Your Privacy Rights
Depending on where you live, you may be entitled to:
Access the personal information we hold about you.
Request corrections to inaccurate data.
Request deletion of your personal information.
Request a copy of your data for transfer to another provider.
Opt out of targeted advertising or the sale/sharing of your data, where applicable.
To exercise any of these rights, you can contact us directly using the details below. We may need to verify your identity before completing certain requests, and you’re welcome to designate an authorized agent to act on your behalf, subject to appropriate verification.
We will never treat you unfairly or deny you service for exercising your privacy rights.
Marketing Preferences
If you’d rather not receive promotional emails from us, you can unsubscribe at any time using the link included in those emails. Please note that you may still receive essential, non-promotional messages related to your orders or account.
Filing a Complaint
If you have concerns about how we’ve handled your personal information, please reach out to us directly. Depending on your location, you may also have the right to file a complaint with your local data protection authority.
International Data Transfers
Depending on our service providers, your information may occasionally be processed or stored outside the country where you reside. Where required, we rely on appropriate legal safeguards to ensure your data remains protected during any such transfer.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. Any updates will be posted here with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, reach out to us anytime:
Pet Centro
5807 4th Ave, Brooklyn, NY 11220, United States
Email: support@petcentro.shop
Phone: +1 (347) 889-6012
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 10:00 AM–5:00 PM (Eastern Standard Time)