Your satisfaction matters to us at Pet Centro, and we want you to feel confident shopping with us. If something isn’t quite right with your order, here’s how we can help.
Returns
We accept returns within 30 days of delivery, whether the item is defective or you’ve simply changed your mind. To qualify for a return, items must be unused, in new condition, and in their original packaging. Once we receive and inspect your returned item, we’ll notify you of the approval status of your return.
Please note that return shipping costs are the customer’s responsibility, unless the return is a result of an error on our part, such as a damaged, defective, or incorrect item.
Exchanges
We’re also happy to offer exchanges. If you’d like to swap your item for a different size, style, or product, just reach out to our support team and we’ll walk you through the process.
If your item arrives damaged, defective, or isn’t what you ordered, please contact us as soon as possible with photos of the issue so we can arrange a replacement or exchange quickly.
Refunds
Once your return is received and approved, we’ll process your refund within 7 business days to your original payment method. Please note that depending on your bank or card issuer, it may take a few additional days for the refund to reflect in your account.
There are no restocking fees on eligible returns.
Non-Returnable Situations
While we accept most returns, items that show signs of use, damage not caused by us, or missing original packaging may not qualify for a return or refund.
How to Start a Return
To begin a return or exchange, simply email our support team with your order number and a brief description of the issue. We’ll guide you through the next steps, including where to send your item back.
Contact Us
Pet Centro
5807 4th Ave, Brooklyn, NY 11220, United States
Email: support@petcentro.shop
Phone: +1 (347) 889-6012
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 10:00 AM–5:00 PM (Eastern Standard Time)
Thank you for shopping with Pet Centro.