This website is operated by Pet Centro. Throughout this site, the terms “we,” “us,” and “our” refer to Pet Centro. By visiting our website or placing an order with us, you agree to the following Terms of Service. Please take a moment to read them carefully before using our Services.
Using Our Store
You agree to use our website and services only for lawful purposes, and in a way that doesn’t infringe on the rights of others or restrict anyone else’s use of the site. Any misuse of our platform, including fraudulent orders or unauthorized access attempts, may result in restricted access to our Services.
Product Information
We work hard to keep our product descriptions, images, and pricing accurate and up to date. That said, occasional errors can happen — a listing might contain outdated details, a pricing mistake, or a description that doesn’t perfectly match the item. If we discover an error in your order, we’ll reach out to correct it before proceeding, and you’ll always have the option to confirm or cancel.
Pricing and Payment
All prices on our site are listed in US dollars and may be updated at any time without advance notice. We accept payments through major cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All transactions are processed through secure, encrypted payment channels.
Order Processing
Orders placed through our site are typically processed within 1–2 business days. Our daily order cut-off time is 5:00 PM Eastern Time — orders placed after this time will begin processing the following business day.
Shipping
We currently ship within the United States using major carriers such as FedEx, UPS, and USPS. Estimated transit time is 4–6 business days, with total delivery typically taking 5–8 business days from the time your order is placed. We offer free shipping on all orders. For more details, please refer to our separate Shipping Policy.
Returns and Exchanges
We want you to be happy with your purchase. If something isn’t right, we accept returns and exchanges — including on non-defective items — within 30 days of delivery. Full details, including responsibilities and conditions, are outlined in our Return & Refund Policy, which we encourage you to review before completing your purchase.
Account Responsibility
If you create an account with us, you’re responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account. Please notify us right away if you suspect any unauthorized use.
Limitation of Liability
To the fullest extent permitted by law, Pet Centro is not responsible for indirect, incidental, or consequential damages arising from your use of our website or products. Our goal is always to provide a reliable shopping experience, but we can’t guarantee the Services will be entirely free of interruptions or errors.
Intellectual Property
All content on this site — including text, graphics, logos, and product images — is owned by or licensed to Pet Centro and may not be copied, reproduced, or used without our written permission.
Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our practices or for legal and operational reasons. Updates will be posted on this page, and continued use of our Services after changes are made means you accept the revised terms.
Contact Us
If you have any questions about these Terms of Service, feel free to reach out:
Pet Centro
5807 4th Ave, Brooklyn, NY 11220, United States
Email: support@petcentro.shop
Phone: +1 (347) 889-6012
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 10:00 AM–5:00 PM (Eastern Standard Time)